ACCOMMODATION

Accommodation and Spa Break Cancellation Charges In the unfortunate event that it is necessary to cancel your reservation(s), or reduce the number of your party, please ensure you notify us as soon as possible, either in writing or by email. The Hotel will charge for any cancellation or reduction in numbers, based on the following criteria:

For Individual Guest Bookings For Events, Conferences or Functions 24 to 12 weeks prior 25% 11 to 3 weeks prior 50% Advance Purchase bookings are non-refundable and non-transferable. 20 days to 7 days prior 75% All standard bookings cancelled after 9 am – 2 days prior to arrival -100% Less than 7 days prior 100% The hotel will endeavour to mitigate any loss, but any resulting costs (eg: advertising, commissions) will be charged. The hotel strongly advises clients to purchase suitable business or holiday cover either through an insurance company or with the hotel’s own cancellation cover scheme.

Cancellation by the Hotel Best Western Plus The Connaught Hotel and Spa reserves the right to cancel any reservation under the following conditions: a) the hotel and its booking system or any part of it is closed or overbooks rooms due to circumstances beyond its control b) the client becomes insolvent or enters into liquidation or receivership c) to avoid a breach of these conditions d) if it may prejudice the reputation, or cause damage to the hotel.

In any of these circumstances, Best Western Plus The Connaught Hotel and Spa will refund any advance payments, but will have no further liability to the client. The hotel reserves the right to cancel any booking for any reason provided the guest is notified within 24 hours of that reservation being made.

SPA

Treatment & Spa Day Cancellation Please note that we will require 48 hours’ notice for cancellations or amendments to your booking, cancellations made after this time will be charged in full.

DINING

Deposits are taken for afternoon teas at the time of booking, which will be refunded if the booking is cancelled at least 48hrs prior to arrival.